This Service Agreement outlines the terms for custom AI voice agent development and deployment services.
Custom Development: We provide personalized AI voice agent development tailored to your specific business needs, including:
Ongoing Services: Monthly services include:
Timeline: Initial deployment typically takes 2-4 weeks from contract signing, depending on complexity and integration requirements.
Availability: Voice agents operate 24/7/365. Support is available during standard business hours (Monday-Friday, 9 AM - 5 PM EST).
To ensure successful deployment, clients must:
Technology Ownership: All AI technology, source code, algorithms, and infrastructure remain the sole property of Custom Voice Agents. Clients receive a non-exclusive, non-transferable license to use the service during the agreement term.
Client Data: Clients retain ownership of their business data, scripts, and proprietary information. We maintain the right to use anonymized performance data for service improvement.
We strive to maintain:
Setup Fee: One-time fee starting at $999, due upon contract signing.
Monthly Service Fee: Starting at $499/month, billed in advance.
Overage Charges: Additional minutes beyond the included 2,000 are billed at $0.10 per minute.
Payment Terms: Net 30 days. Late payments may result in service suspension.
Both parties agree to maintain confidentiality of proprietary information shared during the engagement. This includes business processes, customer data, and technical implementations.
Our total liability under this agreement shall not exceed the total fees paid in the preceding 12 months. We are not liable for:
Initial Term: Month-to-month from the service start date.
Renewal: Automatically renews monthly unless terminated.
Termination: Either party may terminate with 30 days written notice. Setup fees are non-refundable.
This agreement is governed by the laws of the state in which Custom Voice Agents operates, without regard to conflict of law principles.