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Privacy Policy

Effective Date: January 1, 2025

1. Information We Collect

Business Information: We collect business details including company name, contact information, and service requirements during the consultation process.

Voice Agent Training Data: We collect scripts, call flows, business knowledge, and other materials necessary to train your custom AI voice agent.

Call Data: Our system processes and may temporarily store call recordings and transcripts for quality improvement and training purposes.

2. How We Use Information

We use collected information to:

  • Develop and train your custom AI voice agent
  • Provide ongoing support and optimization
  • Monitor service performance and quality
  • Communicate with you about service updates
  • Improve our AI technology and services

3. Data Security

We implement industry-standard security measures to protect your data, including:

  • Encrypted data transmission and storage
  • Secure cloud infrastructure with regular security updates
  • Access controls and authentication measures
  • Regular security audits and monitoring

4. Data Retention

We retain client data for the duration of our service agreement and for a reasonable period afterward to provide support and handle any disputes. Call recordings and transcripts are typically retained for 90 days unless otherwise agreed.

5. Third-Party Services

We may use third-party services for:

  • Cloud hosting and infrastructure (with appropriate data processing agreements)
  • AI and machine learning services
  • Communication and support tools

All third-party providers are carefully selected and required to maintain appropriate security standards.

6. Your Rights

You have the right to:

  • Access your personal and business data
  • Request corrections to inaccurate information
  • Request deletion of your data (subject to legal requirements)
  • Opt-out of non-essential communications

7. Compliance

We comply with applicable data protection laws and regulations. Our AI voice agents are designed to respect caller privacy and do not collect unnecessary personal information from end users.

8. Updates to Privacy Policy

We may update this privacy policy from time to time. Significant changes will be communicated to clients via email.

9. Contact Us

For privacy-related questions or concerns, please contact us through our AI voice agent or via the contact methods provided on our website.